Tag Archives: Best Telephonic Interpretation Service

Internal free educational courses for interpreters

At Homeland Language Services, we recognize interpreters‘ critical role in bridging language barriers and facilitating effective communication. That’s why we are committed to providing our interpreters with the tools and resources they need to excel in their profession. We want to share information about our two internal resources for our interpreters.

One such resource is our online monthly course “Thrive” designed to empower interpreters with continuous learning opportunities.

“Thrive” isn’t just another training program; it’s a comprehensive platform where interpreters can immerse themselves in various topics, glossaries, and online materials tailored to enhance professional performance. Let’s take a closer look at what “Thrive” offers and how it benefits our interpreters:

”We recently held our first “THRIVE” practice session, where we explored simultaneous interpretation using the Zoom interpretation feature, just like in real conferences!
Throughout engaging discussions, interactive exercises, and valuable feedback, we delved into the medical field, arming our team with practical tools.
As the organizer, witnessing the team’s enthusiasm and dedication was truly inspiring. The session not only provided a platform for skill development but also underscored our collective commitment to delivering exceptional linguistic services. I’m confident that the knowledge and insights gained will drive us toward excellence.
The training session was a success, leaving the team energized and ready to apply their new skills. It reinforced the importance of continuous learning and collaboration in our pursuit of excellence, and I’m grateful to have been part of this transformative experience,” – Solana Petrecca, Onsite Recruitment Team Lead.

The second resource is our regular newsletter “Monthly Matters”. Our newsletter delivers a curated selection of valuable content tailored specifically for our interpreter community. From industry news and updates to tips for professional development and success, we strive to provide interpreters with the resources they need to thrive in their roles.

”Our newsletter is a great informative tool that offers important resources to the interpreters, it keeps them up to date with all the employee programs we offer, and also collaborates with their feeling of belonging to a team – by welcoming the new agents and motivating the experienced ones by presenting on a monthly-basis the top performers, which are very important strategies to keep them inspired and willing to grow/keep learning and improving,” – Larissa Mohallem, Team Lead.

Moreover, our newsletter serves as a two-way communication channel, allowing interpreters to share feedback, suggestions, and ideas. We believe that open dialogue is essential for continuous improvement, and we value the input of our interpreters in shaping the future of our services.


To all our dedicated interpreters, thank you for your hard work and commitment to breaking down language barriers and fostering understanding. Together, we’re making a difference, one communication at a time.

, , ,

Homeland Language Services is continuing to partner with Schools and Universities in the USA to Enhance Educational Access through Language Services

Homeland Language Services, a leading language interpretation, and translation services provider, is excited to present a transformative partnership with a diverse array of schools and universities across the United States. This strategic collaboration aims to address the growing importance of language accessibility within the educational sphere, offering comprehensive language solutions including onsite interpretation, remote video interpreting, over-the-phone interpreting, and high-level written translation services.

As educational institutions continue to diversify and welcome students from various linguistic backgrounds, the need for effective language communication tools has become paramount. In an era of increasing cultural diversity, educational institutions are becoming microcosms of global society. Students from various linguistic backgrounds seek education in the United States, making it crucial to ensure effective communication between students, parents, educators, and administrators. Homeland Language Services recognizes that language should never be a barrier to learning, and thus strives to provide tools that bridge these communication gaps.

The partnership between Homeland Language Services and prestigious educational institutions is a testament to the mutual commitment to excellence in education. The following schools and universities have embraced this collaboration within the last year.

  • Katy Independent School District
  • Morgan State University
  • Palm Beach County School District
  • San Jacinto Community College District
  • University of Houston
  • Brownsville Independent School District
  • Baltimore City Public Schools
  • Bridgeport, Connecticut Public Schools
  • Texas Northwest Independent School System
  • The California Department of Education (CDE) Special Education Program
  • Glendale School District
  • William S. Hart Union High School District

By acknowledging the significance of linguistic diversity and taking proactive steps to address it, Homeland Language Services and its educational partners are setting a remarkable precedent for the entire education sector.


Fostering Inclusivity with Onsite Interpreting

Homeland Language Services offers onsite interpreting services, enabling educational institutions to foster inclusivity and promote cross-cultural understanding. Whether in the classroom, during parent-teacher conferences, or at administrative meetings, the availability of professional interpreters facilitates clear communication, ensuring that all stakeholders are engaged and informed. American Sign Language Services are also avaliable for any School or University.


Adapting to the Virtual Classroom with Remote Video Interpreting

The digital transformation of education has introduced new challenges in maintaining effective communication. Homeland Language Services addresses this by offering remote video interpreting solutions. Through these services, educators and students can engage in real-time, face-to-face interactions regardless of their physical location, thereby creating an interactive virtual classroom environment that embraces diverse linguistic backgrounds.


Immediate and Accessible Over-the-Phone Interpreting

Urgent situations demand immediate communication, which is why Homeland Language Services provides over-the-phone interpreting services. This allows educational institutions to seamlessly connect with on-demand interpreters, ensuring that timely and accurate information reaches students, parents, and staff, regardless of the language spoken.

Empowering Administrators and Students with Written Translation Services

Administrative tasks and student communication often involve the dissemination of important information in written form. Homeland Language Services offers high-level translation services, making administrative documents, academic materials, and communications accessible to individuals who speak different languages. This empowerment eliminates language barriers, enabling all parties to fully engage with the educational experience.

For more information about Homeland Language Services and its groundbreaking partnership with schools and universities, please contact our Sales Department at sales@homelandls.com, or call us directly at (855) 457-0101.

, , , , , ,

OPI services in Texas

Why a Contact Center Should Partner With the Best Telephonic Interpretation

A contact center should have the best telephonic interpretation services. Multilingual staff ensure no communication barriers with clients, an increase in the number of clients, and retain the available clients. A language center set up reduces operational costs, overhead salaries and improves the Average Handle Time (AHT) in offering services in various languages.

Interpretation services are all about increasing customer satisfaction; no doubt, it guarantees client loyalty in the end. A call center can opt to partner with an Interpretation provider for the best results with customers. Here are the key reasons a contact center should have a telephonic interpreter.

  1. Reduce the average handle time

A contact center rated highly must be ready to meet clients’ demands by reducing their Average Handle Time. What customers value most is their time. AHT is an essential metric from the client’s perspective.

Calls from Less Proficient English clients tend to take a lot of time, and it dramatically impacts the AHT, due to language barriers. Telephone interpretation services can help break the language barriers experienced. The best telephonic interpretation services reduce misunderstandings, lower numbers of callbacks and an overall improvement on the AHT.

  1. Client Satisfaction

According to Key Performance Indicator (KPI), approximately more than $65 billion are suffered in companies’ losses every year because of bad client experiences.  Contact centers that have employees handling language interpretation gains more profits as a result of customer satisfaction.

For a call center to offer 100% customer satisfaction, they should have professional telephone interpreters, with experience in any industry required by clients. Having specialist staffs will help resolve clients issues quick, therefore minimizing client churn.

  1. Minimize contact center overheads and costs

When it comes to saving costs and reducing overheads, a contact center should partner with the best telephonic interpretation service providers. An interpretation service provider will make the most concerning customers with communication barriers. Instead of having more employees from different cultures to offer customer satisfaction, a call center can have an interpretation service provider to help customers with language barriers.

Telephonic interpretation services are readily available as needed, and this means that a person or company will be charged for only the time used offering interpretation services. When a company is growing, the interpretation service provider will grow along with the company, and one can negotiate the rates. This will ensure there are no lost clients as the service provider will grow along with the call center.

  1. More loyalty with clients

When clients have their services in their native language, the customers are more likely to be back. A study by the Common Sense Advisory (CSA) indicated that 56.8% of clients indicated that the ability to be served and acquire information in their language is more vital than the cost.

If a call center wishes to look at a client’s loyalty, it is through the number of times the customers come back for more services. A returning customer is worth more than a one-time off customer who will pay more but once.

Having language support for various languages is a great way to retain and serve more clients during operations hence build a long term relationship with clients.

over the phone interpretation, Telephonic Interpretation Service
, ,