over-the-phone interpretation

The Role of Affordable Over-the-phone Interpreting services in Healthcare

A hospital setting has many touchpoints where there is a place for miscommunications, from the reception desk and emergency room to the billing office. Hospital staff needs to be ready for anything and for anyone who may walk through their doors next. Affordable over-the-phone interpreting services may be sufficient for addressing scheduling questions, but other situations demand face-to-face interaction. Having an onsite interpreter available at a moment’s notice isn’t always practical or possible, especially when you see patients who speak less common languages.

Here are some ways healthcare professionals benefit from affordable over-the-phone interpreting services:

Fewer scheduling errors

Patients with limited English proficiency are more likely to miss appointments or show up at the wrong time because of breakdowns in communication with the office staff. Since physicians’ schedules are set well in advance, these scheduling errors can add up hours of wasted time and lost revenue. Affordable over-the-phone interpreting services help to bridge language gaps, reducing scheduling errors.

Shorter patient wait time

Language barriers can slow down the registration process, increasing patient waiting times and reducing patient satisfaction. Using affordable over-the-phone interpreting services to communicate with patients who don’t speak English can reduce patient waiting time and increase patient flow, contributing to improved patient satisfaction.

Fewer medical errors

When lives are on the line and every second counts, miscommunication can contribute to misdiagnoses or even life-threatening medical errors.

Improved outcomes

Hospital discharge instructions can be confusing enough for a person who speaks the same language as their physician, and language barriers make it even more difficult to follow the directions. When patients understand how to care for themselves properly, they tend to have better health outcomes.

Translating patient education materials, discharge instructions, and other vital documents that are critical to a patient’s care enables patients to take responsibility for their recovery.

Reduced readmission rates

Preventable readmissions have become a huge frustration for hospitals around the country. A number of factors puts patients at a higher risk for readmission, and the language barrier certainly plays a role. When patients can follow physicians’ orders, they are significantly less likely to be readmitted for complications.

Reduced bad debt

Patients who understand their financial obligations and insurance coverage are more likely to pay their bills in a timely manner.

Higher patient satisfaction

According to a report published in the Journal of General Internal Medicine, patients with limited English proficiency report lower satisfaction rates compared to English-speaking patients.

Working with Homeland Language Services that offers a full range of solutions, from phone interpreting to video remote interpreting, allows you to keep costs in check while maximizing the benefits to your patients and your bottom line.

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over-the-phone interpreter

Why Your Contact Center Needs Over-the-Phone Interpreting Services in San Francisco

Over-the-phone interpretation is a useful communicative strength in our diverse and fast-paced world. Over-the-phone interpreting (OPI) services allow you to provide essential language access to people with Limited-English proficiency, support business communication, or offer exemplary customer service. Moreover, OPI services give instant access to professional interpreters, empowering organizations to connect and communicate effectively with non-English speakers.

More essential, there are varied motives why your contact center needs over-the-phone interpreting services. Foremost, OPI removes language barriers with customers, making it effortless for them to purchase your services and for you to hold on to them as customers. By partnering with a quality service vendor that offers over-the-phone interpreting in San Francisco, your contact center is guaranteed diminishing overhead and costs. In essence, when your clients can choose your service along with language assistance, it is a long run about upgrading customer gratification, which builds customer loyalty. From an operational perspective, your call center will reduce average handle time and other operating costs. 

Here are some vital reasons why your call center requires over-the-phone interpreting in San Francisco:

OPI Reduces Average Handle Time 

Average handle time is an essential metric that relates to the customer’s most valued commodity: their time. Calls from limited English proficiency customers can adversely impact call center average handle time due to communication barriers. Partnering with an over-the-phone support provider gives you an opportunity to use well-trained and qualified interpreters. As a result, their professionalism can decrease average handle time by minimizing misunderstandings on the line. 

OPI Increases Customer Contentment 

Most consumers are more likely to buy a product with information in their own language according to Harvard Business Review. That call centers, which have high-quality language support with professional over-the-phone interpreting in San Francisco, benefit from more satisfied customers. Ultimately, improved customer experience leads to high customer retention. 

OPI Reduces Costs and Overhead

Allying with an over-the-phone interpretation service makes the most sense for your contact center’s bottom line when it comes to cost savings. Rather than employing interpreters on-staff to support hundreds of languages, you can have the same capability by affiliating with an over-the-phone interpretation service provider. 

OPI Builds Customer Loyalty 

Expanding your language support to multiple languages empowers your agents to improve loyalty with all customers. Over-the-phone interpreters are accessible in seconds, helping you build long-term relationships and customer adherence. 

At Homeland Language Services, our over-the-phone interpreters are experts in active listening and relaying messages from your foreign-speaking client accurately and efficiently. They are superior-trained and tested in varied fields of expertise, including legal, finance, insurance, and healthcare. Besides, we train and mentor our interpreters before they begin their careers with us. Again, we routinely review standards of practice and globally accepted codes of ethics to ensure the highest quality of services. Our clients can rely on us for accurate, high-quality, and industry-specific performance. 

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OPI services in Texas

Five Essential Practices While Utilizing OPI Services in Texas

While telephone conversations are essential means of passing critical information, messages during such communication can be distorted getting from one person to another. Although the final message can be hilariously different from what was originally said. Over-the-Phone Interpretation (OPI) services in Texas can bridge this gap between people talking different languages.

Language service companies, such as Homeland Language Services can connect you with a specialist fluent in your target language to assist you. As a result, complex conversations can be comfortably conducted with patients, clients and coworkers. Over-the-phone interpretation entails calling into a language service provider and requesting to be connected with an interpreter. The company’s representative connects you and the LEP in a conference call with the interpreter. To increase the accuracy of your message you should practice the following five tips while utilizing an over-the-phone interpreter.

Speaking in the First Person

It often feels natural to speak to the interpreter directly and refer to the LEP speaker as he or she. However, speaking in the first person allows the interpreter to remain neutral and to act as the conduit between parties and keep the conversation between you and the LEP speaker. Hence, speaking in the first person increases accuracy, ensuring all parties understand who is speaking and who is being referenced.

Controlling the Conversation

It is common to lose control of your message in a telephonic interpretation. Controlling the conversation and keeping it on point is critical for accuracy. You might control the conversation by avoiding tangents between the interpreter and other parties. If you miss points, please ask the interpreter for repetition or the LEP speaker for clarification.

Appropriate Pausing

Long-winded dialogues can be easily distorted. Therefore, we recommend pauses in between thoughts or after a couple of sentences to ensure important details or points are not left out. At the same time, you want to be conscientious about allowing the interpreter enough time to relay your message before beginning your next thought.

Proper Use of the Interpreter

It is important to remember that you and your LEP speaker understand the intent behind the conversations, not the interpreter. Consequently, you shouldn’t ask the interpreter for their opinions on the subject matter. Instead, encourage them to make you aware of any cultural misunderstandings and clarify these with the LEP speaker.

Preparing for Difficult Phrasing or Terms

Some terminology and concepts may not have an equivalent in the language of the person you are speaking with. Often, interpreters have to give explanations instead of individual words. Hence, give time for your interpreter to reconstruct sentences and explain necessary concepts. Sometimes, you might need to explain what a term or concept means so the interpreter can relay that to the LEP speaker. Being prepared and patient is very helpful during these moments.

In sum, while utilizing OPI services in Texas, remember you play a crucial role in ensuring your message is delivered accurately to your correspondent.

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Translation Service Near Me

Why It Is Important To Consider The Best Telephonic Interpretation Services

Telephones continue to define our world and make everything easy. One of the most amazing things one can do on a mobile phone is request interpretation services. Interpretation services make it easy to communicate in whichever language.

Interpretation firms and individuals have embraced technology to make their services accessible. Telephonic services run on simple technology and are readily available to anyone who can access a phone. Here is all you should know about the best telephonic interpretation services.

How do telephonic services work?

Phone interpretation services use the telephone as the medium of communication. Whereas they are accessible, they can sometimes prove challenging. Background noise can hinder communication. In such a case, the interpreter may struggle to hear what is said. It is often nice to consider all the factors that may affect the interpretation service before making a call.

Telephone interpreting services are flexible as many people have access to phones. Unlike any other interpreting services, tele-interpreting is fast and accessible.  Over-the-phone interpreters can also use computers with VoIP.

When is the telephonic interpretation service ideal?

There are several times when one may need telephone services. Small firms or individuals that cannot afford to hire an onsite interpreter can use telephone services. Here are other reasons when one may need over-the-phone interpretation services.

  • In the provision of medical services
  • For legal services and in a court of Law
  • Examination under oath
  • Asylum situations
  • Immigration assistance

Interpreters can specialize in specific industries and languages where they can render best their services. An interpreter with knowledge in Law will offer the right interpreting services, better than a rookie who knows the language and has no experience in providing Law interpretations.

Qualities of good telephone interpreters

Good interpreters must possess excellent interpreting skills to match up to the market needs. They are conversant with the industry terminology, thrive, and will make a company or organization shine. Additionally, quality services happen when interpreters have a proper understanding of the client’s needs.

An interpreter should be conversant with both languages and the slang used. Other crucial requirements should be customer memory and high ethical standards. They should maintain confidentiality at all times.

As the best service providers, it is essential to provide professional services. Well-trained interpreters are qualified service providers rather than bilinguals who have language understanding. They adhere to the interpreting code of ethics and can handle any client with diligence.

Why choose the best?

Telephonic interpreters have affordable costs. One gets to pay them only for the time service is offered. There are no extra or hidden costs. More so, you do not have to spend money on transport and buying expensive equipment.

Certified and trained interpreters are guaranteed to offer the best services to the clientele. Undoubtedly, they have outstanding interpreting skills for all kinds of industries and needs. An industry-specific interpreter can help interpret any type of information to the best standards.

Getting to high the best telephonic interpretation services is sure to promise one clear understanding and delivery of information to the right audience.

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OPI services in Texas

Why a Contact Center Should Partner With the Best Telephonic Interpretation

A contact center should have the best telephonic interpretation services. Multilingual staff ensure no communication barriers with clients, an increase in the number of clients, and retain the available clients. A language center set up reduces operational costs, overhead salaries and improves the Average Handle Time (AHT) in offering services in various languages.

Interpretation services are all about increasing customer satisfaction; no doubt, it guarantees client loyalty in the end. A call center can opt to partner with an Interpretation provider for the best results with customers. Here are the key reasons a contact center should have a telephonic interpreter.

  1. Reduce the average handle time

A contact center rated highly must be ready to meet clients’ demands by reducing their Average Handle Time. What customers value most is their time. AHT is an essential metric from the client’s perspective.

Calls from Less Proficient English clients tend to take a lot of time, and it dramatically impacts the AHT, due to language barriers. Telephone interpretation services can help break the language barriers experienced. The best telephonic interpretation services reduce misunderstandings, lower numbers of callbacks and an overall improvement on the AHT.

  1. Client Satisfaction

According to Key Performance Indicator (KPI), approximately more than $65 billion are suffered in companies’ losses every year because of bad client experiences.  Contact centers that have employees handling language interpretation gains more profits as a result of customer satisfaction.

For a call center to offer 100% customer satisfaction, they should have professional telephone interpreters, with experience in any industry required by clients. Having specialist staffs will help resolve clients issues quick, therefore minimizing client churn.

  1. Minimize contact center overheads and costs

When it comes to saving costs and reducing overheads, a contact center should partner with the best telephonic interpretation service providers. An interpretation service provider will make the most concerning customers with communication barriers. Instead of having more employees from different cultures to offer customer satisfaction, a call center can have an interpretation service provider to help customers with language barriers.

Telephonic interpretation services are readily available as needed, and this means that a person or company will be charged for only the time used offering interpretation services. When a company is growing, the interpretation service provider will grow along with the company, and one can negotiate the rates. This will ensure there are no lost clients as the service provider will grow along with the call center.

  1. More loyalty with clients

When clients have their services in their native language, the customers are more likely to be back. A study by the Common Sense Advisory (CSA) indicated that 56.8% of clients indicated that the ability to be served and acquire information in their language is more vital than the cost.

If a call center wishes to look at a client’s loyalty, it is through the number of times the customers come back for more services. A returning customer is worth more than a one-time off customer who will pay more but once.

Having language support for various languages is a great way to retain and serve more clients during operations hence build a long term relationship with clients.

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over-the-phone interpretation, Florida

How Major Industries are Putting into Use the Services of Over-the-Phone Interpretations Florida

In the United States, cultural diversity brings with it a lot of differences in languages spoken. According to studies, more than 9% of the population is LEP (Limited English Proficient). In the coming years, the number is projected to grow by 85% by the year 2070. This is a result of the rising numbers of immigration.

The continued growth in diversity has led to an increase of interpreters. Over the phone interpretation and remote interpretation services have increased not only in Florida but in the US. Over-the-phone interpretation, Florida helps provide translations and interpretations to the less English-speaking people.

In the pandemic period, more social distancing is necessary for reducing the spread of Coronavirus, and over the phone and remote interpretation helps maintain social distancing. Here are a few of the industries that have benefitted from interpretation remotely.

  1. Health Sector

Patient care is significantly impacted when there are language barriers. The need for remote interpretation services has surged rapidly due to the prevailing COVID-19 to reduce its spread. Also, language barriers between patient and doctor have led to many misdiagnoses and mistreatments, which can be fatal.

Recent studies have shown that with professionals like over-the-phone interpretation, Florida patients can expect better and timely treatments. Therefore it is positively impacting patient care.

  1. Education Industry

As of 2019, almost 5 in 20 students in schools do not speak a common language. Many children are multicultural in the US. This calls for the education industry serving LEP, ELL, Foreign Exchange Students, and Refugee to have interpretation services for a standard learning process.

Sometimes over the phone, interpreters are also required to offer interpretation services to parents and guardians during meetings and other activities in the school. Over the phone, interpretation can be easily used in such scenarios where the spoken language is involved.

  1. Financial and Banking Services

Last year, many financial and banking institutions experienced a massive need for readily available customer care personnel to offer support since in-contact services had been limited. The languages spoken in the US have led to a sprout in many organizations and companies that provide language services.

Translation and interpretation are essential in banking services. They help retain and offer banking services to every person regardless of the language spoken, especially in unplanned meetings. Over the phone interpretations also provide more accessible communication and increase customer satisfaction.

  1. Insurance

Many people turn to insurance companies for insurance covers on possessions such as homes, cars, properties, health, medical, life, etc. The terms and requirements involved in insurance are practical when there is proper communication. The communication should be timely and accurate when needed.

Since many people seek insurance services, over the phone interpretation, Florida provides language services to different people. There is qualified personnel in the insurance industry that offer interpretation services.

As usual, studies have shown that many people prefer carrying out duties in their native language, including insurance. The Affordable Care Act has increased the number of Less English proficient personnel to help serve people from different cultures.

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