All posts by Kseniya

OPI

The Best Telephonic Interpretation Services in the USA

Telephonic interpreting allows you to provide essential language access to patients with Limited-English proficiency if you are a doctor or healthcare provider, support business communication, or provide exemplary customer service from social organizations. Moreover, telephonic interpreting gives instant access to professional interpreters, empowering organizations to connect and communicate effectively with non-English speakers. You can access the best telephonic interpretation services globally from any geographical spot. 

There are several reasons why telephonic interpretation services can become vital for your company. Firstly, they substantially improve your communications and build long-lasting relationships with your diverse customer base in the United States. They increase the chances of your business gaining access to potential customers located across the globe, those who don’t speak English but potentially need your services. Again, telephonic interpretation can help you successfully manage negotiations with overseas partners by avoiding costly language and cultural misunderstandings. 

Telephonic interpreting services can improve your limited English proficient employees’ satisfaction and loyalty. Finally, quality telephonic interpretation services assist you to comply with applicable language access laws and regulations.

Here are more reasons why your business requires the best telephonic interpretation services:

Reduce Average Handle Time 

Average handle time is an essential metric that relates to the customer’s most valued commodity: their time. Calls from limited English proficiency customers can adversely impact business average handle time due to communication barriers. Partnering with a telephonic interpreting support provider committed to using well-trained and qualified interpreters can decrease average handle time by minimizing misunderstandings. 

Increase Customer Contentment 

According to Harvard Business Review, the majority of consumers are more likely to buy a product with information in their language. Businesses that partner with a language service provider who offers professional telephonic interpreters get benefits from more satisfied customers. Ultimately, improved customer experience leads to customer retention. 

Build Customer Loyalty 

Expanding your language support to multiple languages empowers your agents to improve loyalty with all customers. Telephonic interpreters are accessible in seconds, helping you build long-term relationships and customer loyalty. 

At Homeland Language Services we have high-quality telephonic interpreters with industry-specific expertise, ensuring effective communication. Besides, excellent customer service from HLS offers the convenience you expect from a language service company. Also, we have established comprehensive measures to maintain the privacy and security of communications. For instance, our telephonic interpreters are bound by strict confidentiality and non-disclosure agreements and an enforced Code of Ethics. At the same time, HIPAA compliance is assured. Finally, you get quick-connect times and transparent, real-time accurate billing.

Blog, Telephonic Interpretation Service
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Video Remote Interpreting

Top Reasons You Why You Need VRI Services in California

VRI or Video remote interpretation services are an affordable way to get high-quality oral language services whenever you need them. Besides, VRI is friendly to social distancing. VRI is on-demand nowadays because it can be scheduled on the fly, making it ideal for a variety of settings and industries. Healthcare was one industry that has gained a lot from VRI, where telehealth and telemedicine have been increasingly being utilized.

VRI is a new format for professional real-time language access. It works by connecting an interpreter, who is at a call center equipped with a headset and video camera, with customers of limited English proficiency. Although the benefits of VRI are limitless in terms of real-time interpreting, the format is more frequently used in different organizations and industries. They include education, call centers, business, healthcare, insurance, and government. Here are some of the top reasons why you need VRI services in California:

Telemedicine and Telehealth Friendly

VRI easily integrates into telemedicine and telehealth systems for some reasons. Foremost, its on-demand nature makes it ideal for emergency scenarios. Besides, it facilitates the provision of healthcare services to patients in the comfort of their homes. Also, since federal laws require covered entities, such as Medicare and Medicaid reimbursements, to provide language assistance to patients, VRI services in California make the healthcare entities compliant. Finally, in current required social distancing measures VRI makes great sense because it minimizes the number of patients coming into healthcare settings, hospitals, and clinics, putting fewer people at risk.

Accommodates the Need for Social Distancing

COVID-19 has made social distancing a common household term. At every opportunity possible, we try to make in-person meetings online in order to keep safe. But you can get real-time access to an interpreter without having to meet the client in person with the help of VRI. This solution, except language interpreting, retains the ability to see the facial expressions and body language of the participants. Besides, it is an ideal platform for American Sign Language services for the Deaf and Hard of Hearing people.

Available on Demand

VRI is ideal in situations where interpretation services are needed at a moment’s notice. This attribute is beneficial in emergency scenarios, such as hospitals or first responder situations where accurate communication is needed urgently.

No Travel Required

Interpreters do not have to travel to offer interpretation services, making the medium a lower-cost alternative to in-person interpretation.

VRI No Longer Requires Expensive Software

Today, VRI technology does not require expensive startup costs, such as special software or expensive equipment. In fact, it requires only an internet connection and a device with a webcam. Fortunately, modern devices come with a standard web camera. Again, high-speed internet is readily available and accessible almost everywhere in the US.

At Homeland Language Services, we excel at helping our clients grow their organizations and companies through our Video Remote Interpretation services. We have highly qualified video, remote interpreters, with industry-specific experience, working in a variety of languages and dialects.

Blog, VRI
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Translator

Elite Content Marketing Pieces that Require Translation Services in Oxnard

Publishing your content into new languages enables you to scale up into entirely new markets. You can achieve his domestically by reaching the underserved non-English speaking audiences or internationally where other languages are spoken widely. Content marketing is a strategy that focuses on creating and distributing valuable and relevant content to attract and retain the target audience. The principal goal is to convert newcomers into loyal customers. The following points are elite content marketing pieces that lend themselves well to translation services in Oxnard:

Marketing and Sales Collateral

Marketing and sales collateral, such as brochures, business cards, sales sheets, infographics, eBooks, case studies, and advertisements are written and crafted with a great level of care by copywriting and design experts. The same degree of cultural sensitivity and expertise is required for successful translation into new languages. You will want to partner with a language service company with industry experience and localization expertise to help your content resonate with your target audience in different languages.

Website

A corporate website is the main content asset for each business or company. Since the best traffic source for websites is search engines, they lend extremely well to translation. Translation of the website content into different target languages vastly expands your search items for new countries, multiplying your reach. The target audience is a fundamental aspect you need to discuss with the language service company so that your content will be highly tailored for each audience. For instance, target international audiences require a different approach from targeting a domestic language audience. Thus, you need localization and translation services simultaneously.

Press Releases

Translating a press release into a new language accords you an opportunity to reach an audience in the new country for your business. One of the merits of working with translation services in Oxnard is that they have certified translators available who are also industry experts in a wide range of fields.

Videos

Video content includes tutorials, interviews, reviews, testimonials, recorded events, advertisements, and documentaries. You can translate your video content with the help of subtitles and voiceover. Moreover, you can make several soundtracks in different languages, so your videos become understandable all over the world.

Social Media Content

There are billions of active social media users across the globe, so there are hundreds of millions of reasons to make translation of your social media content into new languages. Most major social media platforms provide an analytics dashboard rich with data about your followers. For instance, you can find what languages the biggest amount of them speak and the countries they are located in.

Teaming up with Homeland Language Service will be one of the most productive partnerships you can leverage for content. You will get access to a variety of languages you can’t reach with internal resources. More critically, your vendor will have translators on staff with requisite experience in your industry. Also, we have several formal processes in place so that your final translations will have the highest level of quality. At Homeland Language Services, we believe that content is the king of marketing. Whether it is marketing and sales collateral, a press release, video, social media content, or a website, we can help you reach new customers through proficient translation.

Blog, Certified Translation Service
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