Telephonic interpreting allows you to provide essential language access to patients with Limited-English proficiency if you are a doctor or healthcare provider, support business communication, or provide exemplary customer service from social organizations. Moreover, telephonic interpreting gives instant access to professional interpreters, empowering organizations to connect and communicate effectively with non-English speakers. You can access the best telephonic interpretation services globally from any geographical spot.
There are several reasons why telephonic interpretation services can become vital for your company. Firstly, they substantially improve your communications and build long-lasting relationships with your diverse customer base in the United States. They increase the chances of your business gaining access to potential customers located across the globe, those who don’t speak English but potentially need your services. Again, telephonic interpretation can help you successfully manage negotiations with overseas partners by avoiding costly language and cultural misunderstandings.
Telephonic interpreting services can improve your limited English proficient employees’ satisfaction and loyalty. Finally, quality telephonic interpretation services assist you to comply with applicable language access laws and regulations.
Here are more reasons why your business requires the best telephonic interpretation services:
Reduce Average Handle Time
Average handle time is an essential metric that relates to the customer’s most valued commodity: their time. Calls from limited English proficiency customers can adversely impact business average handle time due to communication barriers. Partnering with a telephonic interpreting support provider committed to using well-trained and qualified interpreters can decrease average handle time by minimizing misunderstandings.
Increase Customer Contentment
According to Harvard Business Review, the majority of consumers are more likely to buy a product with information in their language. Businesses that partner with a language service provider who offers professional telephonic interpreters get benefits from more satisfied customers. Ultimately, improved customer experience leads to customer retention.
Build Customer Loyalty
Expanding your language support to multiple languages empowers your agents to improve loyalty with all customers. Telephonic interpreters are accessible in seconds, helping you build long-term relationships and customer loyalty.
At Homeland Language Services we have high-quality telephonic interpreters with industry-specific expertise, ensuring effective communication. Besides, excellent customer service from HLS offers the convenience you expect from a language service company. Also, we have established comprehensive measures to maintain the privacy and security of communications. For instance, our telephonic interpreters are bound by strict confidentiality and non-disclosure agreements and an enforced Code of Ethics. At the same time, HIPAA compliance is assured. Finally, you get quick-connect times and transparent, real-time accurate billing.