In the United States, cultural diversity brings with it a lot of differences in languages spoken. According to studies, more than 9% of the population is LEP (Limited English Proficient). In the coming years, the number is projected to grow by 85% by the year 2070. This is a result of the rising numbers of immigration.
The continued growth in diversity has led to an increase of interpreters. Over the phone interpretation and remote interpretation services have increased not only in Florida but in the US. Over-the-phone interpretation, Florida helps provide translations and interpretations to the less English-speaking people.
In the pandemic period, more social distancing is necessary for reducing the spread of Coronavirus, and over the phone and remote interpretation helps maintain social distancing. Here are a few of the industries that have benefitted from interpretation remotely.
- Health Sector
Patient care is significantly impacted when there are language barriers. The need for remote interpretation services has surged rapidly due to the prevailing COVID-19 to reduce its spread. Also, language barriers between patient and doctor have led to many misdiagnoses and mistreatments, which can be fatal.
Recent studies have shown that with professionals like over-the-phone interpretation, Florida patients can expect better and timely treatments. Therefore it is positively impacting patient care.
- Education Industry
As of 2019, almost 5 in 20 students in schools do not speak a common language. Many children are multicultural in the US. This calls for the education industry serving LEP, ELL, Foreign Exchange Students, and Refugee to have interpretation services for a standard learning process.
Sometimes over the phone, interpreters are also required to offer interpretation services to parents and guardians during meetings and other activities in the school. Over the phone, interpretation can be easily used in such scenarios where the spoken language is involved.
- Financial and Banking Services
Last year, many financial and banking institutions experienced a massive need for readily available customer care personnel to offer support since in-contact services had been limited. The languages spoken in the US have led to a sprout in many organizations and companies that provide language services.
Translation and interpretation are essential in banking services. They help retain and offer banking services to every person regardless of the language spoken, especially in unplanned meetings. Over the phone interpretations also provide more accessible communication and increase customer satisfaction.
- Insurance
Many people turn to insurance companies for insurance covers on possessions such as homes, cars, properties, health, medical, life, etc. The terms and requirements involved in insurance are practical when there is proper communication. The communication should be timely and accurate when needed.
Since many people seek insurance services, over the phone interpretation, Florida provides language services to different people. There is qualified personnel in the insurance industry that offer interpretation services.
As usual, studies have shown that many people prefer carrying out duties in their native language, including insurance. The Affordable Care Act has increased the number of Less English proficient personnel to help serve people from different cultures.
