Tag Archives: human resources

From Interpreter’s Position to Recruitment Lead: A Career Evolution in the Heart of Homeland Language Services

In the intricate mosaic of professional journeys, certain narratives unfold as compelling tales of transformation and uncharted potential. Meet Camila Rivas, whose journey at Homeland Language Services transcends the conventional boundaries of career progression. 

Join us as we delve into Camila’s inspiring trajectory, a testament to HLS’s commitment to fostering individual potential and embracing the diverse skills that professionals bring to the table. In this interview, Camila generously shares insights, challenges, and advice for language enthusiasts navigating their paths of evolution in the dynamic landscape of language services. 

In our conversation with Camila, she shared the transformative nature of her time at Homeland Language Services. What began as a role in Over-the-phone interpretation (OPI) evolved into a platform for her to showcase her versatile talents. As she seamlessly transitioned into the realm of Human Resources Recruitment, it became evident that her aptitude for connecting with people extended beyond language barriers.

Camila’s journey within HLS is a testament to the organization’s commitment to fostering professional development and recognizing individual potential. From her initial role as an English-Spanish Interpreter, she demonstrated a keen ability to not only bridge linguistic gaps but also to identify and nurture talent within the organization.

Now, as the OPI Recruitment team lead, Camila brings a wealth of experience and insights to her new role. Her leadership is characterized by a unique blend of linguistic expertise, interpersonal skills, and a deep understanding of the recruitment landscape.

During our interview, Camila generously shared tips for language enthusiasts looking to embark on a similar journey. She emphasized the importance of continuous learning, not just in languages but also in understanding the cultural nuances that accompany them. 

  • Camila, you were promoted from the Talent Acquisition Specialist position. What advice can you give to people who are in the same position now?

Having transitioned from Talent Acquisition Specialist to OPI Recruitment Team Lead, my advice to colleagues is to develop effective communication, collaboration, and continuous learning. It’s really important to keep open communication channels, be proactive in staying ahead of industry trends, collaborate closely, and embrace a culture of continuous learning.

  • In your experience, what are the challenges of hiring experts in the language services market?

Challenges involve finding people with the right language skills, ensuring high-quality work, adapting to technological changes, managing diverse services, handling project complexities, and maintaining cultural sensitivity.

  • Can you share with us the goals for you at Homeland Language Services and in your new position as an OPI Recruitment Team Lead?

At Homeland Language Services, my aims include honing my skills in my current role. I’m also keen on exploring additional opportunities for growth and continuing to demonstrate my abilities. As the OPI Recruitment Team Lead, my primary objective is to effectively handle all responsibilities, supporting my colleagues and ensuring the smooth organization of our sub-department.

Camila’s story is not just one of professional growth within HLS but also a celebration of the diverse skill sets individuals can bring to the table when allowed to explore and evolve within an organization that values its potential. As we congratulate Camila on her new role, we anticipate that her leadership will further enhance the OPI Recruitment team’s capabilities and contribute to the continued success of Homeland Language Services.

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Impact the HR team makes on every employee’s professional journey and on company success

In the intricate tapestry of any organization, the Human Resources department stands as the crucial thread that weaves together the diverse strands of talent, culture, and productivity. Today, as we embark on a journey to explore the significance of Human Resources Professional Day at Homeland Language Services, we find ourselves in the heart of an essential facet of the corporate world.

Homeland Language Services, a beacon of excellence in the realm of language and cultural services, understands the main role played by its HR professionals. This blog is dedicated to not just commemorating their unwavering dedication but also to shed light on the multifaceted responsibilities they shoulder, their pivotal contributions to the organization’s success, and the impact they make on every employee’s professional journey.

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic

To gain a deeper understanding of the HR Profession, we spoke with our COO and Co-founder, Ernesto Lanazca:

What are the challenges for the HR team in the language industry?

– The language industry is a fast-growing and dynamic sector that offers many opportunities for HR professionals. However, it also poses some unique challenges that require careful planning and management. Some of the challenges for HR departments in the language industry today are:

  • Recruiting and retaining qualified linguists:

The language industry relies on skilled and experienced linguists who can provide high-quality translation, localization, interpretation, and other language services. HR professionals need to develop effective recruitment strategies, such as leveraging social media, referrals, and professional networks, to attract and engage potential candidates. 

  • Culture

More than half of the 5,000 respondents to a 2020 survey say company culture is more important than higher pay in determining job satisfaction. Furthermore, more than 75% of people around the globe would consider a company’s culture before applying for a job.

  • Managing a diverse and remote workforce:

The language industry often involves working with linguists from different countries, cultures, and backgrounds, who may have different expectations and preferences regarding work styles, communication, feedback, and performance. HR professionals need to foster a cohesive and inclusive company culture that respects and values diversity and promotes collaboration across teams. 

  • Work-Life Balance

The pandemic brought far greater emphasis to employees’ work-life balance, and that won’t go away anytime soon. Nearly half of companies have now implemented flexible work schedules.

  • Cross-Generational Team Building

Today’s workforce often encompasses multiple generations. The upside? Organizations gain a broader range of ideas for solving problems. However, different age groups can vary in their approaches to technology, how they interact with others, and their work-life balance.

  • Recruitment

As the company’s eye continues growth, an effective recruiting strategy is imperative. One step is meeting potential candidates where they are. This requires recruiting using multiple social media and job posting sites and holding remote interviews via video conferencing applications.

  • Diversity, Equity, and Inclusion

Approximately 90% of organizations have a diversity recruiting strategy for the college class of 2021. Most will focus their initiatives on hiring African Americans, Hispanic Americans, and women. These organizations understand that diversity and inclusion aren’t simply feel-good initiatives but help boost organizational performance.

  • Retention

Staffers are spending less time at companies than ever before. At any time, nearly three-quarters of employees are open to new opportunities, and about one-third are actively looking. To improve employee retention, most organizations need to boost employee engagement.

International HR Day serves as an opportunity to raise awareness about the importance of our HR functions and their impact on the overall success of our businesses.  Emphasizing the critical role, they play in aligning human capital with business objectives, not to mention their tireless efforts in creating a positive work environment and encouraging our greatest asset – Our employees.

To our remarkable HR team and their ongoing journey towards excellence, thank you for being the driving force behind Homeland Language Services’ success.

To understand more the role of Talent Acquisition Specialist we talked to Camila Rivas, who works in our incredible HR team.

– What inspired you to become part of the HR team, and how did you get started in the field? 

– I was initially inspired to join the HR team due to my passion for effective communication and helping people. My background in translation and experience as an over-the-phone interpreter honed my language and interpersonal skills, making me realize the potential to apply these abilities in HR. I started in this field when HLS gave me the opportunity to join their team, and I certainly learned a lot. I am highly thankful for this opportunity because I found my enthusiasm for the field of HR.
– What steps do you take to ensure a safe and inclusive workplace, including addressing potential language barriers or cultural differences?
 

– To ensure a safe and inclusive workplace while addressing language barriers and cultural differences, these steps are essential:

  • Inclusive policies and procedures: review and update HR policies to ensure they are inclusive, promoting equal opportunities and fair treatment for all employees.
  • Diverse hiring practices: implement hiring practices that focus on qualifications and skills to attract and select a diverse range of candidates.
  • Cultural celebrations and events: celebrate cultural events and holidays, showing the diverse backgrounds of employees and promoting appreciation for differences
  • Conflict resolution: offer conflict resolution training and mediation resources to address any particular situation employees may face.
– What advice do you have for others who may be interested in pursuing this career path?
– For anyone who would like to take this amazing career path, I would highly suggest that they focus on developing strong communication and interpersonal skills. In HR roles, it’s crucial to communicate effectively with employees at every level and establish solid connections with co-workers. Apart from that, it is a wonderful career, full of great opportunities!
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