In the world of interpreting, success is about much more than translating words. As an interpreter, you’re also a moderator — a bridge between cultures and people. Your responsibility goes beyond the language; it’s to ensure everyone is heard and understood. Here are some practical strategies for structuring and managing calls to ensure seamless and respectful communication.
1. Embrace Cultural Sensitivity
Interpreters often encounter cultural differences that affect how people communicate. As a culturally aware moderator, you’ll sometimes sense hesitation or discomfort from one party, which may stem from cultural norms. Some cultures are more reserved, and certain topics or phrases might carry different meanings, making individuals reluctant to speak freely. In these moments, be mindful of your tone and encourage openness without pushing boundaries. Acknowledging these nuances ensures you respect all parties’ comfort levels and fosters a trusting environment.
2. Managing Interruptions: When People Speak Over Each Other
In multi-party conversations, it’s common for people to talk over each other, especially when emotions are high or during complex topics. As an interpreter, you need to establish clear guidelines to help everyone communicate effectively. Politely set the ground rules from the beginning. Remind participants to speak one at a time to ensure clarity for everyone involved. When interruptions happen, calmly remind each speaker of the established process, giving each party a moment to finish before moving forward. This approach allows you to manage the call without exerting authority, fostering mutual respect instead.
3. Handling Difficult or Uncomfortable Requests
Sometimes, clients may request you to interpret something that feels inappropriate, unprofessional, or even unethical. In such situations, it’s important to remember that you have the right to protect your integrity and comfort level. Politely explain if you feel uncomfortable interpreting certain words or phrases, and clarify your position. If the client insists, reach out to a supervisor for support. Always keep the client informed of your decisions, emphasizing the importance of professionalism and boundaries. This approach helps maintain your credibility and sets a clear standard for appropriate interactions.
4. Patience and Persistence: Perfecting Your Skills Over Time
Becoming adept at managing calls takes time, patience, and persistence. No one becomes a skilled moderator overnight. The more experience you gain, the easier it will be to navigate tricky situations, establish authority subtly, and earn the trust of both parties. Remember, each call is an opportunity to refine your skills, assert your professionalism, and demonstrate the value of interpreting services. Homeland Language Services is proud to support interpreters like you, who go beyond translation to ensure everyone feels understood.
In summary, structuring and managing calls is about finding the balance between clarity, respect, and assertiveness. With cultural sensitivity, patience, and the confidence to set boundaries, interpreters can foster positive, productive conversations that empower all participants. Keep honing these skills, and you’ll not only be translating — you’ll be bridging worlds.
