What is the Over-the-Phone Interpretation?

Over-the-Phone interpretation or OPI is a three-way call interpreting service. The interpreter works during the conversation between two parties who speak different languages. The biggest benefit of this service is that it can be provided remotely. 

Homeland Language Services is one of the fastest-growing private Interpreting companies in the United States of America with more than 500 interpreters. A big number of specialists in this team are over-the-phone interpreters. That is the reason why we are talking about them here today. 

What is Over-the-Phone interpretation used for?

Due to globalization, country boundaries took a step backwards and communication superseded them. The communication stepped on the first one. People need to communicate with each other even if they don’t speak the same language. This can happen due to different reasons: immigration, relocation, international activity, or business. Lots of countries are becoming multicultural every day and this process needs new solutions. And one of such solutions is Over-the-Phone interpreting services. 

Nowadays, they are used mostly in the medical and healthcare field, in legal and government, in educational and in social industries. Less English Proficiency (LEP) people need to get the services and the organization is interested in adequately providing the required aid. To overcome the language barrier, they are searching for reliable language services providers. By gaining such a partnership, you get the interpreting services on your fingerprints. There is no reason to wait for a language expert, to accommodate him and pay for all travel expenses and the job itself. Clients are getting their interpreters on the phone at any time, at any location in the world.

That’s why OPI is vital for emergencies like when there is an accident, a crime, or difficult medical situations with people speaking other languages than English. There are lots of cases when fast and comprehensive interpretation saves a person’s life.

Who is an Over-the-Phone interpreter?

The interpreter, who provides OPI service, works with consecutive interpretation. He is connected to the call with the help of a special software (VoIP or Skype for Business, for example) on his computer or laptop. Each interpreter is equipped with a good headset with noise cancellation, stable internet, and paper for note-taking. The interpreter in Homeland Language Services works for two parties: one of them speaks English and the second one – a foreign language. The main role of a language specialist is to listen carefully to speaker 1 and transfer messages to speaker 2 in the appropriate language and vice versa. 

There are two types of accessing to OPI: automated and Operator-led. 

The automated one uses an Interactive voice response application. The application converts the keyed Dual Tone Multi-Frequency data (or just the word) into a request to connect with the needed language interpreter. The system works with unique language combinations that the calling party uses as a code for the request.

The operator-lead type works due to the customer’s relations team. The specialists gather the information from the client or calling party and connect him to the right interpreter. This method is more typical for emergency services when the caller has no idea which language code to use.

People can use the OPI service when both parties are located in different places. Moreover, two parties, speaking different languages, can be in the same room. They just need to call an interpreter and turn on the speakerphone. Such a variant is commonly used in medical facilities: when the doctor and the patient are in one room.

Different industries currently have a high need for professional language experts. Therefore, there is a rise in demand for Over-the-phone interpreters on the market. If you are an interpreter and you have experience, you can try working as an OPI in a language provider agency, such as Homeland Language Services. Our company values each staff member who helps a lot during the onboarding process and provides internal training and the possibility to get new certifications for your career development. Also, the benefit of working with us as OPI is that you can do that from any country in the world because the OPI positions are 100% remote. To know more follow our Career portal. 

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interpretation services in Washington

Interpretation Services in Washington Became More Popular

The job market is changing every year. But now due to technological development and new pandemic rules, changes are constant. We found the information from the US Bureau of Labor Statistics that in 2019 there were 77,400 interpreters employed in the USA, working in the education, medicine, law, and business field. It is the data that was collected two years ago. Can you just imagine how this number has grown during this time? How many offers does a person receive when googling “Interpreter near me”?

The majority of interpretation services in Washington and anywhere else are remote. Language specialists work remotely with flexible or fixed schedules. Today there are lots of different language companies or agencies. Moreover, professionals sometimes choose to work as individuals or freelancers. Data shows that the highest number of interpreters, though, are officially employed workers. We can’t count the independent freelancers with contracts who provide interpretation services in Washington from all over the world. 

It is said, that the number of interpreters and translators all over the world will definitely grow by 2029. Here we are talking about an increase of 20%! It’s one of the highest rates on the American labor market. Global migration tendencies result in a higher number of non-English speakers living in English-speaking countries such as the United States of America. That’s why the job of the interpreter will be of immediate interest for a long time in the future. 

Nowadays, interpretation services are provided with the help of several devices. For example, for the healthcare industry, the most popular is Over-the-Phone interpretation. Most of Washington’s Hospitals that use interpretation services are satisfied with communication with interpreters on the phone line. It is very comfortable to set up the appointments, conduct first-time visits, make the laboratory work or the procedure. 

Among others, interpretation services include Video remote interpreting services. This year it was noticed that Video remotes services were often used in schools and universities. Education became online for some period of the academic year and it was vital to keep the close contact between students and teachers alive. Additionally, teachers are calling parents of students also with the help of video remote interpretation services. 

Despite the coronavirus pandemic, onsite interpretation services in Washington are also in need. Sometimes the request to find an “Interpreter near me” means to get the interpreting services physically in one place. For instance, it can be the court session for the less-English proficient person. He definitely needs the help of an interpreter in the building of the court, not by the telephone line or video call. Onsite interpreters can provide their clients with two types of services: simultaneous and consecutive interpretation. Both occur in real-time, but during simultaneous one, both parties speak naturally without pauses, and consecutive interpretation gives the interpreter a word between speeches of two parties. 

Today we talked about interpretation services in Washington, and you see that this language niche is quite modern and can be helpful in any life situation with the help of a device or the physical presence of a professional interpreter.

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Interpreting Service

The Role of Interpreting and Translating Services in the Beauty Industry

The beauty industry serves an international market consisting of a myriad of different languages and cultures. The beauty industry spans three different categories, comprising nail and nail care, skin and skincare, hair and haircare. Due to globalization and digitization, brands and products have to be scaled to international standards while still being able to reach and local market with a help of interpreting and translating services.

As long as you are part of a global industry, professional language services are a necessity. By considering interpreting and translating services, your beauty business is sure to expand and grow successfully. Besides, using the services of professional interpreters and translators helps build relationships within your desired markets because you are speaking the language of the people and making a connection. More fundamental, as an international company, you will have an abundance of social media campaigns, product packaging, and marketing materials that your customers need to understand, meaning you need to translate them to your audience.

Here are the reasons the beauty industry needs professional interpreting and translating services:

1. More and more companies are going purely digital especially in light of the global pandemic. That said, a digital platform means you automatically can have a global audience which in turn means that people who may not speak your native language may be potential customers so interpretation and translation services will be required.

2. Advertising and marketing your beauty products and services are best done in several languages in order to maximize your brand’s visibility and attract new customers. For sure this will increase sales and the popularity of your brand on the local markets within your international community. In addition to this, professional interpretation and translation services also open your products and services to more languages, which eventually increases your website traffic and conversions. Homeland Language Services is here to help you interpret and translate any content within the beauty industry into any language that is required.

3. The beauty industry can be a complex world especially when a key pillar for growth on the international scene depends on broadening the communication and advertising of your brand. For that various designs may be required. Moreover, the beauty industry is a 100% global sector, where all its products and services are meant to reach every corner of the world. To achieve this, beauty companies are encouraged to invest in advertising campaigns, play integral roles in fashion shows, do beneficial media events and of course, show up and show out on social media.

With the growing demand for products and services in the digital space of e-commerce, there is no doubt that the beauty industry needs interpretation and translation services. Homeland Language Services can help you reach and effectively convert your audience into loyal customers.

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