As an interpreter, you are the bridge that ensures clear communication between parties who don’t share a common language. Your role is crucial, but sometimes clients may speak over you or interrupt, making it difficult to perform your duties effectively. Handling these situations requires professionalism, patience, and the ability to stand firm when necessary.
Here’s how to navigate these challenging moments while maintaining control of the interpretation process.
1. Stay Calm and Maintain Professionalism
First and foremost, it’s essential to remain calm and composed. Clients might be anxious or frustrated, which can lead them to interrupt or speak over you. Instead of reacting emotionally, take a deep breath and remain professional. Your calm demeanor will set the tone for the interaction.
Example Approach:
“I understand you’re eager to communicate, and I’m here to help make sure both parties fully understand each other. Let me interpret everything clearly to ensure nothing is missed.”
2. Politely Remind the Client of the Process
Many clients may not fully understand the interpreting process and might try to handle communication on their own. Gently remind them that your role is to facilitate the conversation and that interrupting the process can cause confusion or misunderstandings.
Example Approach:
“To make sure we’re all on the same page, I need to interpret everything you say accurately. Could you please allow me to finish the interpretation before continuing? This will ensure smooth communication for both sides.”
This gentle nudge reinforces the importance of following the proper process while keeping things professional.
3. Take Control of the Conversation
If the client continues to interrupt or talk over you, it’s time to assert your role with a bit more firmness. Remember, maintaining control of the situation ensures the quality and accuracy of the interpretation service.
Example Approach:
“For an accurate interpretation, I need to interpret each part of the conversation without interruption. I kindly ask that you allow me to do my job properly so that we avoid any misunderstandings. Your cooperation is important.”
4. Educate the Client on Interpretation Etiquette
In some cases, the client may not realize how their behavior impacts the process. A short explanation of the best practices for working with interpreters can go a long way. Let the client know that this is a partnership, and both sides must respect the rules for smooth communication.
Example Approach:
“When working with an interpreter, it’s important to pause between thoughts to give me enough time to accurately interpret. This helps us avoid errors and ensures that your message is conveyed clearly to the other party.”
This approach educates the client in a respectful way while emphasizing your role as the facilitator.
5. Know When to Escalate the Issue
If a client repeatedly disregards the interpreting process despite your polite and firm requests, you may need to escalate the situation. You can reach out to a supervisor or project manager to intervene if necessary. It’s important to document the situation if things get too challenging to ensure transparency and accountability.
Example Approach:
“I’ve noticed that we’re having difficulty following the interpretation process, and I’d like to ensure we’re delivering the best possible service. I may need to involve a supervisor to help resolve this.”
This lets the client know that you take your role seriously while offering a solution.
6. Concluding the Session Professionally
Once the session is over, it’s important to thank the client for their cooperation, even if the interaction was difficult. Showing gratitude leaves a positive impression and demonstrates that you remained professional throughout the entire experience.
Example Approach:
“Thank you for working with me today. I appreciate your patience in allowing me to ensure a smooth interpretation for everyone involved.”
Standing Firm While Staying Professional
Dealing with clients who speak over you can be frustrating, but it’s an opportunity to demonstrate your expertise and professionalism. By staying calm, reminding the client of the interpreting process, and asserting yourself when necessary, you can maintain control and ensure a smooth interpretation experience. Remember, your role is critical to ensuring that both parties understand each other, and standing firm in your position helps protect the quality of the service you provide.
Interpreters are not just language experts—they’re communication facilitators. By handling these challenges professionally, you help maintain the standards and integrity of the interpreting field.
